Refund policy
Hey there, fashion lover! Sometimes things just don't work out. Maybe the fit isn't right, or that color you thought would pop just isn't your vibe. No worries, we've got you.
| 14 daysto start a return | Store creditissued for approved returns | Final saleon all sale items |
🎁 Holiday Returns
Shop early, gift easy! Purchases made October 30 – December 24, 2026 can be returned through January 15, 2027.
Returning a gift? Just bring the item with the order number or packing slip, and the credit goes to you as a Duo gift card.
Holiday returns are issued as store credit or a Duo gift card only. All other return requirements below still apply.
What can be returned
We're happy to accept returns for in-store credit within 14 days of receiving your order. To be eligible, your item must be:
- Unworn, unwashed and scent-free. No perfume, smoke, or anything that makes it smell like a wild adventure.
- Pet-hair free. We love furry friends, but we can't take back items covered in Fluffy's fur.
- Tags attached. We love a good try-on, but if the tag is missing, the return is a no-go.
When your 14 days start
- Shipped orders: the day the carrier shows your package as delivered.
- In-store pickup orders: the day you receive your "ready for pickup" email.
How to start a return
- Log in to your account and open the order you'd like to return.
- Request a return and choose the item(s) and reason.
- Send it back or drop it off. Ship your return to us, or if you're local, drop it off in store during normal business hours.
The important details
- Shipping costs are non-refundable. The buyer covers return shipping.
- Defective items: if something arrives defective (oops, our bad!), contact us within 3 days of receiving it. We'll need to inspect the item before approving the return.
- Care: once an item has been worn, washed or altered, we can't take responsibility for any damage. Please follow the care instructions on the tag and/or fabric content, and if you're ever unsure how to wash something, reach out before washing. We're always happy to help keep your new pieces looking perfect.
Final sale = final decision
All sale items and personal care products (including Aura by GEM and Winter Creek Farms) are non-returnable, so be sure before you snag that deal!
Questions?
We promise to make returns as smooth as your favorite silk dress. Just reach out and we're happy to help.
Email hello@wearduo.com or call 920-639-3861
Duo Couture, 445 Cardinal Lane, Suite 105, Green Bay, WI 54313
💕 The Duo Couture Team