Live Shopping FAQ
Live shopping FAQ
Join us for our Monday night live! We go live on Facebook in our VIP group, in the Duo app and on TikTok to show off new arrivals and answer your questions in real time. Here's how shopping our lives works.
How do I claim an item?
Just comment with your size on the post or during the live. Once you claim it, it's yours to purchase!
I'm new. How do I get my invoice?
We just need your email address. Send it to us in a private message or add it right in your comment. We'll add you as a customer and email the invoice for your claimed items.
If you've shopped with us before, we'll send the invoice to the email we have on file.
How long do I have to pay?
Invoices from our Monday night live are due by 10 a.m. Central time the next morning (Tuesday). Paying by then is what holds your reserved pieces.
What happens if I don't pay in time?
At 10 a.m. Central, any unpaid pieces are released back to our website, where other customers can buy them. An item is only removed from our inventory once it's paid for, so pay your invoice before 10 a.m. to make sure it's yours.
Can I pick up my order in store?
Yes! Payment is still required upfront so your items are waiting for you. We can't hold pieces without payment, since other customers may want them too.
Can I return something I bought on a live?
Live purchases follow our regular return policy:
- Start a return within 14 days of receiving your order, or of your "ready for pickup" email.
- Approved returns are issued as store credit.
- Items must be unworn, unwashed, scent-free, pet-hair free and have tags attached.
- Sale items and Self Care products (Aura by GEM and Winter Creek Farms) are final sale.
Start your return from your account, or bring it to the store during business hours.
Still have a question?
We're happy to help. Email info@duocouturewi.com, call 920-639-3861 or send us a message.
Never miss a live
Join our VIP Facebook group or get the Duo app to shop new arrivals live.