Damaged Item
Damaged or defective item
We're so sorry!
If your item arrived defective (oops, our bad!), please fill out the form below within 3 days of receiving it so we can make it right.
- 1Tell us what happenedFill out the form with your order number and what's wrong with the item.
- 2Send photosEmail photos of the issue to info@duocouturewi.com with your order number in the subject line.
- 3We'll make it rightWe'll review your submission and inspect the item before approving a return or replacement.
Please note: once an item has been worn, washed or altered, we can't take responsibility for any damage. Please follow the care instructions on the tag and/or fabric content, and if you're ever unsure how to wash something, reach out before washing. We're always happy to help!
Report an issue
Reach out within 3 days of receiving your order.
Report received
Thank you!
We'll review your report and be in touch soon. If you haven't yet, email photos of the issue to info@duocouturewi.com with your order number in the subject line.